David Wambui is a master’s student in data science and operations management who has developed innovative solutions that bridge technology and manufacturing. His work focuses on enhancing the Quality Function Deployment (QFD) process by integrating natural language processing to analyze online customer reviews. This approach eliminates traditional questionnaires, providing real-time data to inform product design and quality improvements. Wambui’s algorithm reduces operational costs while fostering a dynamic manufacturing process that places customer needs at the forefront. His research exemplifies a forward-thinking, customer-centric approach, showcasing the transformative potential of combining advanced technology with practical applications in the manufacturing industry.